Shipping

Due to COVID-19, we are experiencing processing and delivery delays. We are committed to serving our customers while taking action to keep our people and our communities safe. We will continue to review and quickly adapt our approach with health and safety as our primary goal.

We are proud to offer Free Shipping services to all our shipping zones. We strive to ship your order as early as possible. Nothing means more to us than bringing our customers great value and service. As promised, we will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.

Please note, that due to the COVID-19 disruptions, supply chains across the world are facing unprecedented challenges. With your patience and support, we will get through these hard times together. Shipping times vary based on the destination. Please see below our average estimate of shipping times:

US SHIPPING

  • Please allow 3-5 business days for handling for all products.
  • Once your orders have been processed, please allow another 7-14 business days for the orders to be delivered.
  • Since some of our products ship from our overseas fulfillment center, please allow 12-18 business days for the delivery of those items.
  • Product descriptions will always state if an item is being shipped from a US-based fulfillment center, for which you can expect quicker delivery times.
  • If ordering multiple items, you may receive more than one package and/or receive one package before another. This is due to our various supply chains.
  • Please note, that during Holiday Periods, shipping times may increase significantly, due to the system volume.

CANADA SHIPPING

  • The Aliens Gear idea is proudly born in Vancouver, BC. We strive to offer our customers in Canada great value and service.
  • Please allow 3-5 business days for handling for all products.
  • Once your orders have been processed, please allow additional 10-15 business days for the orders to be delivered.
  • Since some of our products ship from our overseas fulfillment center, please allow additional 16-21 business days for the orders to be delivered.
  • Product descriptions will always state if an item is being shipped from a US-based fulfillment center, for which you can expect quicker delivery times.
  • Please note that order total will be displayed in U.S. dollars during the checkout process, but you can select your preferred currency on our website. The amount charged in U.S. currency will reflect the same day exchange rates at checkout to maintain utmost currency conversion accuracy.
  • If ordering multiple items, you may receive more than one package and/or receive one package before another. This is due to our various supply chains.
  • Please note, that during Holiday Periods, shipping times may increase significantly, due to the system volume.
  • We are not in charge of customs fees nor do we regulate them in any manner.

WORLDWIDE SHIPPING

  • Aliens Gear is happy to announce that we expanded our shipping zones beyond the USA and Canada.
  • We will continue to grow to expand our shipping zones to spread our "alien" spirit all over your planet.
  • Please allow 3-5 business days for handling for all products.
  • Once your orders have been processed, please allow additional 12-16 business days for the orders to be delivered.
  • Our products ship from multiple fulfillment centers in the US, EU, and Asia. We will always attempt to ship your order from the nearest fulfillment center to your location, if available. However, for orders not available in a nearby fulfillment center, please allow 18-25 business days for the orders to be delivered.
  • Please note that order total will be displayed in U.S. dollars during the checkout process, but you can select your preferred currency on our website. The amount charged in U.S. currency will reflect the same day exchange rates at checkout to maintain utmost currency conversion accuracy.
  • If ordering multiple items, you may receive more than one package and/or receive one package before another. This is due to our various supply chains.
  • Please note, that during Holiday Periods, shipping times may increase significantly, due to the system volume.
  • We are not in charge of customs fees nor do we regulate them in any manner.

TRACKING

  • All items are shipped with tracking available.
  • Once your package is shipped, you’ll be emailed a tracking number.
  • Please allow 3-5 days for your tracking to show in the courier’s tracking system.
  • Due to COVID-19 challenges, processing times and tracking updates might take longer.
  • For convinience, you can track all your orders via our Track order page.
  • If you have questions about tracking a particular order, please contact us.
Please do not send more than one message, as this back-logs customer service response time. Rest assured that we will let you know when your order(s) is shipped.